Frequently Asked Questions

Pimcore can interface with any external software application or service. Quickly and easily configure PHP, REST, and GraphQL APIs. Use the CSV and Excel spreadsheet file import/export feature if you are not a developer. Use XML/JSON files for one-time or recurring push/pull jobs. Agencies and systems integrators use Pimcore to create customer-specific software solutions. All connectors precisely match your data models and underlying business workflows.

Pimcore can easily integrate with any other third-party software. An API-driven, service-oriented architecture and Pimcore Datahub make it possible to configure interfaces to other systems quickly and easily. Additionally, the Pimcore extension marketplace offers connectors curated by our partner network. Nevertheless, building connectors from scratch using the native APIs provided by Pimcore Datahub is just as efficient as using a ready-made connector in many cases.

The first thing to keep in mind is which system will manage the master data. If there is an existing ERP system in place, Pimcore typically connects to this ERP system with a bi-directional interface. In Pimcore, the ERP data gets enriched with images, categories, attributes, etc. The data model and workflows in Pimcore act according to the company's needs, which will be working with this data. In the last step, the online shop connects, and interfaces to BI systems, CRMs, and external marketplaces follow.

Pimcore can syndicate your product data to 2 500+ channels and marketplaces via standard APIs offered by our technology partner Productsup.

Pimcore is a master data management software, it can store any information related to a product and any other corporate data. Data Objects are the containers used to manage structured data. Based on a class definition that defines structure and attributes, you can use objects to store pretty much any structured data – products, categories, customers, news, orders, blog entries; you name it.

Pimcore provides more than 50 datatypes to cater to any specific need for product information management and master data management.

You can create, manage, and store as many products as you like in Pimcore, provided you have enough storage allotted in your database. You should also be using a powerful, well-configured server cluster or cloud infrastructure. The Pimcore application scales very well, and some of our customers are managing 100+ million product data records in a single Pimcore instance.

To get started, we recommend having a look at our public demos. You can download them and use them as a boilerplate to get started with a new project. Download Pimcore for free and just work with it by relying on our developer documentation. If you like, you can book optional developer training by subscribing to Pimcore Academy.

It is not possible to use an Oracle Database because Pimcore is only compatible with MySQL. Use any MySQL compatible database (e. g. MariaDB or Percona). Learn more about the database setup in our developer documentation.

Learn more about the recommended staging and deployment process in our developer documentation. We deal with specific topics in the community forums or via the consulting services we provide.

Yes, our Community Edition is fully open source and can be customized and extended to your needs. You can even modify the core while still being able to receive all product updates.

Yes, if you are using a generic data model, you can quickly write a generic API. Or you can use the existing built-in REST API as well.

Our core development team is driving the continuous development of the product roadmap and new features. Daily development and the complete source code are transparently available on Github. Therefore the community can always see what is happening. Typically, every two years, a major release is published and every few months a minor release. We always ensure that new versions are downwards compatible to previous versions.

Pimcore Enterprise Edition and Pimcore Cloud Edition subscribers receive unlimited Long Time Support (LTS), no matter how aged the version they use (Even for Pimcore 5 / 6 or older). However, Pimcore Community Edition only receives community-backed support for the current major version (Pimcore 10 / Pimcore X).

Pimcore Cloud Edition is a fully managed SaaS (software-as-a-service) solution. You can configure it easily without any coding. However, the On-Premise Editions of Pimcore - Enterprise Edition and Community Edition provide a fully integrated software stack for DXP/CMS, DAM, PIM/MDM, and digital commerce. Developers use them as a solid toolkit with generic functionality for creating all kinds of web applications. In addition, they allow rapid application development to build customer solutions fast. Consequently, the On-Premise Editions (Enterprise/Community) of Pimcore are NOT 'out-of-the-box' software products like WordPress, Magento, Akeneo, WooCommerce, Shopify, etc.

First of all thanks for your support, you can access information related to contributing to Pimcore on GitHub.

Pimcore meets the highest safety standards. As a framework, Pimcore does not possess a security certification itself. Instead, independent agencies certify individual customer solutions directly. These ongoing project certifications ensure optimal coverage of the core product, always meeting the latest security standards.

Standard shop software offers standard features for standard needs. Often, they are not a good fit for ambitious, non-standard projects. If your business model is not standardized, standardized shop software might not be the best solution. Instead of out-of-the-box shop software, ambitious plans need a framework that optimizes the developer's productivity and creates impressive, futuristic solutions. In addition to eCommerce, Pimcore has PIM, CMS, and DAM integrated. You do not have to purchase and connect so many systems with interfaces. It saves you a lot of time and money in delivering your projects.

Use the Pimcore Customer Data Platform Framework to create marketing automation applications easily. Sample integrations to Mailchimp and IBM Marketing Cloud are available in the free download package.

The two possible outputs create a PDF with the integrated PDF renderer PDFReactor or connect with InDesign Server to edit files in Adobe InDesign.

Yes. And much more than that. The Pimcore eCommerce framework covers any eCommerce use case and provides impressive features.

Yes, RTL is entirely possible. We have many customers in the Arabic / MENA region, including Al Shaya. Click at the link to see an example RTL Pimcore website.

We recommend using the native Pimcore eCommerce Framework because we support, maintain, and enhance it daily. CoreShop is a pure community project led by one of our community members. The Pimcore company does not provide any support for CoreShop. To determine what fits your project best, you should also consider your needs and requirements. The eCommerce roadmap of Pimcore is focused on additional, prebuilt GraphQL API endpoints in Data Hub for orders, etc. for even better headless commerce.

Yes, we offer Enterprise Support and Service Level Agreements - 24/7 with 15 minutes reaction time.

The Community Edition of the Pimcore Platform™ is 100% free of charge. You do not have to pay any license fees for using the product. We provide optional paid services around the product. These include consulting, training, and support, as well as additional features that are called Enterprise Extensions.

The Pimcore Community Edition can be used free of charge by individuals and enterprises with the so-called GNU General Public License (GPLv3). Additionally, we also offer a Proprietary License (PEL) with the Pimcore Enterprise Edition.